AMC Terms and Conditions

Last updated: 12/13/2025

Service Overview

FL Smartech provides Remote Annual Maintenance Contract (AMC) services for computer systems and related technology equipment. These terms govern the use of our remote technical support services.

Service Delivery Model

  • Completely Remote Service: All AMC services are provided remotely using secure remote viewing applications
  • Remote Access Required: Customer must provide remote access to their system during scheduled service windows
  • Supported Applications: We use industry-standard remote access software including AnyDesk, TeamViewer, or similar applications
  • Internet Dependency: Stable internet connection is required on customer's end for service delivery
  • Operating Hours: Remote support is available Monday through Saturday, 9:00 AM to 6:00 PM

Remote Access Requirements

  • Consent Required: Customer must provide explicit consent for remote access during each service session
  • Supervised Access: Customer or authorized representative should be present during remote sessions
  • Limited Scope: Remote access is strictly limited to technical troubleshooting and system maintenance
  • Session Recording: Remote sessions may be recorded for quality assurance and training purposes
  • Access Termination: Remote access will be immediately terminated upon completion of service

Payment Terms

  • Payment Processing: All payments are processed securely through our authorized payment gateway
  • Payment Schedule: AMC fees are typically paid annually in advance or as per agreed payment schedule
  • Late Payments: Services may be suspended for accounts with overdue payments exceeding 30 days
  • Currency: All amounts are in Indian Rupees (INR) unless otherwise specified

No-Refund Policy

IMPORTANT: FL Smartech operates a strict no-refund policy for AMC services:

  • No refunds will be provided once the AMC service has commenced
  • Partial refunds are not available for unused service periods
  • Service credits may be considered on a case-by-case basis for extended service outages caused by FL Smartech
  • Refund requests due to customer's inability to provide remote access or internet connectivity issues will not be entertained
  • All sales are final and non-refundable

Service Scope and Limitations

  • Covered Services: Software troubleshooting, system optimization, virus removal, configuration assistance, and remote diagnostics
  • Hardware Limitations: Physical hardware repairs or replacements are not covered under remote AMC
  • Data Recovery: Data recovery services are not guaranteed and are subject to additional charges
  • Third-party Software: Support for third-party software is limited and may require additional licensing from the software vendor
  • Response Time: We strive to respond within 24-48 hours during business days

Customer Responsibilities

  • System Access: Ensure availability for scheduled remote access sessions
  • Data Backup: Maintain regular backups of important data before service sessions
  • Internet Connectivity: Maintain stable internet connection during service delivery
  • Software Licensing: Ensure all software on the system is properly licensed
  • Cooperation: Provide necessary information and cooperation for effective service delivery
  • Security: Implement basic security measures as recommended by our technicians

Liability and Disclaimers

  • Service Limitation: Our liability is limited to the value of the AMC contract
  • Data Loss: FL Smartech is not responsible for data loss during service delivery
  • System Downtime: We are not liable for business losses due to system downtime
  • Third-party Issues: Issues caused by third-party software or hardware are outside our liability
  • Force Majeure: We are not responsible for service delays due to circumstances beyond our control

Service Termination

  • Contract Period: AMC contracts are typically valid for 12 months from the date of service commencement
  • Early Termination: Either party may terminate the contract with 30 days written notice
  • Termination for Cause: FL Smartech may terminate services immediately for breach of terms or non-payment
  • Post-termination: All remote access permissions are revoked upon contract termination

Privacy and Data Protection

Customer data privacy and protection are governed by our Privacy Policy. Key points include:

  • All customer data is handled in accordance with applicable data protection laws
  • System access is logged and monitored for security purposes
  • Customer data is not accessed, copied, or stored unless directly related to service delivery
  • All technicians are bound by strict confidentiality agreements

Dispute Resolution

  • Governing Law: These terms are governed by the laws of India
  • Jurisdiction: Any disputes will be subject to the jurisdiction of courts in Chennai, India
  • Mediation: Parties agree to attempt mediation before pursuing legal action
  • Arbitration: Unresolved disputes may be subject to arbitration as per Indian Arbitration and Conciliation Act

Changes to Terms

FL Smartech reserves the right to modify these terms and conditions at any time. Changes will be communicated to active customers via email or through our website. Continued use of services after changes constitutes acceptance of modified terms.

Contact Information

For questions about these terms and conditions or our AMC services, please contact us:

FL Smartech

Email: flsmartechpvtltd@gmail.com

Phone: +91 70922 45301

Address: No 19/35, V274, F1, Mount Road, Little Mount, Chennai - 600 015

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM

Acknowledgment

By using our Remote AMC services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. You also confirm that you have the authority to enter into this agreement on behalf of your organization (if applicable).